Tel: +86-532-84673097
Mobile & Whatsapp & Wechat:+86-13589340409
What are you looking for?
At Rentone Belt, we always work on supporting customers throughout the entire process, from concept and design, to installation and maintenance of the conveyor belting systems. This collaborative operation allows us to provide top-notch technical support and service and to work closely with our loyal customers for the pursuit of the best results.
With a wide network of customers and partners across the globe, we continuously grow our service capabilities and industry expertise in order to serve them better. Whether you need installation guide, maintenance advice, or product replacement if they are not up to standards, we are here for you 7/24 online.
We accept returns for conveyor belts under the following conditions:
a. The return request is initiated within 7 days from the date of delivery.
b. The conveyor belt is unused, undamaged, and in its original packaging.
c. Proof of purchase is provided.
Customers should contact our customer service team at Rentonebelt@gmail.com to initiate a return. And customers are responsible for return shipping costs unless the return is a result of our error. We recommend you available shipping methods to ensure the safe return of the product.
All conveyor belts manufactured by Rentone Belt are covered by a limited warranty for a period of 6 months from the date of purchase. The warranty covers defects in materials and workmanship. It does not cover damages resulting from improper use, maintenance, or any modifications made to the conveyor belt by parties other than Rentone Belt. To initiate a warranty claim, customers must contact our customer service team at Rentonebelt@gmail.com and provide proof of purchase and a detailed description of the issue.
The logistics selection may vary depending on the weight and dimensions of the goods. Normally we deliver the goods by air service (e.g. DHL, UPS, FedEx, or other express companies designated by our customers), and will send you a notice before the order is shipped out. Once the goods are dispatched, we will update you on the tracking number and estimated time of arrival, so you can track the status of the shipment every step of the way. After you receive the order, please check the goods and packaging to identify if they are in good conditions. In case of any damage, please feel free to contact us at Rentonebelt@gmail.com for assistance.
Rentone Belt is dedicated to growing our knowledge and expertise in the R & D of conveyor belts to keep up with our customer’s needs. We proactively identify the emerging trends and challenges in the material handling industry, and analyze customer feedback, industry reports, and market demands to continuously improve our R & D strength.
